Sent Funds to an Old Deposit Address? Here's How to Resolve It
If you accidentally sent funds to a previous deposit address instead of creating a new deposit, your funds may not show up automatically. Don't worry, we can help recover them.
Here's what you need to do
Create a new deposit with the exact same amount you sent to the old address.
Note down both deposit IDs, the new deposit ID and the old deposit ID.
Contact our support team and provide both deposit IDs.
Our support team will take care of the rest and help recover your funds.
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