Merchant Refunds
When a refund is issued by a merchant, it will be returned to your SolCard within 7 business days of the merchant's refund date. A 2% refund-to-card fee applies when the refund is returned to your SolCard balance. See SolCard Fees Complete Breakdown.
If the refund has not appeared after 7 business days, please contact our support team and provide the following details:
Merchant name
Transaction date and amount
Proof of refund from the merchant
Last 4 Digits of the card used
Our team will then follow up with the bank to locate and resolve the refund.
Refunds from Cancelled Cards
If your card is cancelled, you can still access your funds as long as no rules were broken.
To withdraw your balance:
Select your card in the left sidebar
Click Withdraw
Withdraw the remaining balance to your wallet
Refunds from Failed Deposits
If a deposit fails, the refund panel does not appear automatically.
To request a refund:
Find the failed deposit (status: Expired or Failed)
Click the action button on the right side of the deposit
Enter a compatible wallet address for the refund
Important Notes
Refunds are only available for failed deposits where funds were actually received
Refunds are not possible if an incorrect network was used
Failed deposits are refunded through a refund claim if the funds can be recovered. If the funds cannot be recovered, they cannot be refunded
If no refund option is shown, the deposit is not eligible for an automatic refund
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