Refunds from cancelled cards
If your card is cancelled, you can still access your funds as long as no rules were broken.
To withdraw your balance:
Go to the top of your dashboard
Click Withdraw/Transfer
Transfer the remaining balance to your wallet
Refunds from failed deposits
If a deposit fails, the refund panel does not appear automatically.
To request a refund:
Find the failed deposit (status: Expired or Failed)
Click the action button on the right side of the deposit
The deposit panel will reopen and prompt you to:
Enter a compatible Solana wallet address for the refund
Important notes
Refunds are only available for failed deposits where funds were actually received
Refunds are not possible if an incorrect network was used (for example, sending funds from a non-Solana network for a SOL deposit)
If no refund option is shown, the deposit is not eligible for an automatic refund
If you believe your deposit should be refundable but no option is available, contact support and include the deposit ID.