SolCard Cancellation Policies
SolCard aims to provide a reliable and secure experience for all cardholders. While cancellations are uncommon, certain activities may result in your card being permanently deactivated and your balance frozen.
These rules are enforced automatically by our issuing partners and risk systems.
When Can a SolCard Be Cancelled?
1. Transactions at Blocked Merchants
Attempts to use your Mastercard Online card at blocked merchants may result in immediate and permanent cancellation.
Platinum cards will usually have these transactions declined instead of immediately cancelled.
See the full list here:
Prohibited Merchants & Blocked Transactions
2. Prohibited Merchant Category Codes (MCCs)
Certain MCCs are considered high-risk, including:
Gambling
Cash services
Money transfers
Escort services
Political organizations
Religious organizations
Transactions within these categories may result in immediate cancellation for Mastercard Online cards.
The full prohibited MCC list is available in the Prohibited Merchants & Blocked Transactions article.
3. Abusive or High-Risk Usage
The following behavior may trigger automatic cancellation:
10 consecutive declines due to insufficient balance
A decline rate above 20%
Repeated usage attempts at blocked merchants
What Does Not Usually Lead to Cancellation
The following will not normally result in cancellation by themselves:
A single insufficient balance decline
A mistyped transaction
An accidental blocked merchant attempt
Repeated high-risk activity may still result in restrictions or cancellation.
How To Avoid Cancellation
Check merchant eligibility before making purchases
Keep sufficient balance available to reduce declines
Avoid repeated payment attempts at unsupported merchants
Contact support if you are unsure whether a merchant is allowed
Need Additional Help?
Email: [email protected]
Live Chat: Available on-site via Intercom