If your Drop entries have not appeared yet, there are several common reasons why this may happen.

In most cases, entries are added automatically after eligible transactions are completed.

Some card transactions remain in a pending or authorized state temporarily before they are fully processed.

Entries are usually added once the transaction is completed successfully.

Transactions that are refunded, reversed, or canceled may not qualify for Drop entries.

If entries were already credited, they may be removed automatically.

Declined or failed payments do not generate entries.

Only successfully completed eligible purchases qualify.

Transactions connected to disputes or chargebacks may result in entries being removed or participation being restricted.

In some cases, entries may take additional time to appear due to processing delays.

If your transaction was completed successfully, please allow some time for synchronization.

If your entries are still missing after your transaction has fully completed, contact SolCard Support with: